First check the email address your request was sent to in My Approvals, in case it has gone to a different person. Note: where the approver is the line manager, a guest profile must be selected to ensure the request goes to the correct person.
If the request was sent to the right person and it still hasn’t been received, your approver may need to check their Spam/Junk folders and check with your internal IT team that it hasn’t been blocked. My Approvals will show the date and time the request was sent.
If everything is correct, you can try doing the request again and if it still isn’t getting through, contact us for more help.