Changing your ticket depends on the type of ticket you have purchased.
- Advance tickets are non-refundable and can only be exchanged.
- Flexible (Anytime or Off-Peak) tickets can only be cancelled.
- Split Tickets cannot be exchanged.
If you need to change your journey and your ticket is flexible, first check if your current ticket covers the change. If not, you will need to cancel your booking and rebook for the new date/time.
You can find more information about exchanges, cancellations and refunds on National Rail’s website - Changing, Cancelling and Getting Refunds | National Rail
Exchange Conditions
- Advance tickets can be exchanged for a different day and/or time.
- Departure and destination stations must stay the same.
- The delivery method cannot be changed. If you have purchased a mobile ticket, your new ticket will also be a mobile ticket.
- The rail provider applies a £10 admin fee for each ticket you exchange.
- Exchanges will apply to all passengers on the booking.
Full terms and conditions for Advance tickets can be found at Advance Tickets Terms and Conditions | National Rail
How to exchange your ticket
1. Login to LOGiC and select Bookings at the top of the page.
2. Find your booking and click the Amend button.
3. If the ticket is available for exchange, you’ll see your journey details listed. You can only exchange one ticket at a time.
4. Select the new date and/or time and click the Search button.
5. Available tickets will be displayed by time.
6. You can use thebutton to view more information about the ticket.
7. Select the ticket you want to change to and scroll down to click the Continue button.
8. A summary of your new tickets cost will be displayed with the new total.
9. Click Cost Breakdown if you want to see the breakdown of your new booking total.
Cost Breakdown
- Penalty: £10 admin fee applied by the rail provider for exchanging the ticket.
- New Product Total: The cost of your new ticket.
- Supplier fees: Any fees applied by the rail company.
- Reserved Revenue Total: The cost of your old ticket refunded.
- Revenue Total: The cost of your old ticket plus the supplier fees
- Revenue Receipt: As above
The New Booking Total is the cost of your new ticket, the supplier and penalty fees minus the cost of your old ticket.
10. Tick the conditions and click Exchange Train Ticket to complete your exchange.
11. You’ll receive an updated confirmation email once your exchange is complete.
- If you bought a paper ticket: your collection reference will have changed, so make sure you make a note of the new one.
- If you bought a mobile ticket: you’ll need to download the updated ticket in the mobile ticketing app.
Exchange FAQs
Can I get a refund for my Advance ticket if my train was cancelled?
Although Advance tickets are non-refundable, if your train was cancelled, or you did not travel, you may be able to get a refund.
Click here to find out more.
What if I have a mobile ticket and want to change to a physical ticket?
Once you’ve booked your ticket, it’s not possible to change how you receive it. If you booked a mobile ticket, your new ticket will also be a mobile one.
Can I change to a different ticket type?
You can exchange your Advance ticket to another Advance, or to a flexible ticket, such as Anytime or Off-Peak, if these are available.
Once you change your Advance to a flexible ticket, your ticket is no longer valid for exchange. If you need to make further changes, you’ll need to cancel and rebook for the new date and/or time.
What do I do if I’m travelling with others and want to change my ticket?
Any changes will affect all other passengers on the booking. For example, if you booked for two passengers, both will have their tickets exchanged.
Why couldn’t I exchange my ticket on LOGiC?
If your ticket is not an Advance, it is not eligible to exchange. You’ll need to cancel and book a new one.
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